Quality Policy

EMDAD Aloula FM & Specialized Services is committed to continually enhancing its performance and meeting customer expectations through effective implementation of Quality Management Systems.
EMDAD Aloula FM & Specialized Services will strive to be the leading service provider in all its divisions, demonstrating innovation and continual improvement in quality management systems to ensure consistent services and operational excellence.

Our commitment is to:

• Deliver our services with integrity, safety, and assurance while demonstrating leadership in the market with our employee’s taking ownership of the system and processes, we use.
• Ensure we fully identify and meet the expectations of our clients and customers.
• Comply with applicable statutory and regulatory requirements.
• Ensure that the quality of our products and services are fit for the purpose of our business.
• Ensure we achieve optimum international standards through observance of internationally recognized practices that achieve and maintain certification.
• Ensure the monitoring and measurement process of our service quality.
• Provide appropriate and regular training to all employees and ensure implementation and compliance with all policies, procedures, and instructions.
• Ensure continuous improvement through effective, corrective, and preventative action programs that will address and eliminate causes and potential business risk.